WHOLESALE ONLY / TRADE POLICY

Grand Aquatic operates exclusively as a B2B (Business-to-Business) exporter. We specialize in supplying high-quality freshwater ornamental fish to wholesalers, distributors, garden centers, and public aquariums worldwide.

Please note: We do not supply directly to hobbyists, home aquariums, or retail customers. A valid commercial import license may be required depending on your country’s regulations.

ORDERING PROCESS

1. Qualification & Requirements To ensure a smooth export process, prospective clients must verify their eligibility to import live tropical fish into their destination country.

• Minimum Order Quantity (MOQ): Our minimum shipment size is 6 boxes per shipment to optimize freight costs.
• Documentation: Clients are responsible for providing any specific import permits or licenses required by their local authorities.

2. Requesting a Quotation

• Review our latest Price List [Link to Stock List].
• Send your inquiry via email to [Insert Email] or complete the inquiry form below.
• Please specify the species, sizes, and quantities required.

3. Proforma Invoice & Confirmation Upon receiving your inquiry, our export team will verify availability and calculate the estimated freight charges (CNF/CIF) based on your nearest international airport. We will issue a Proforma Invoice (PI) for your review.

4. Payment & Shipment Preparation

• Payment Terms: 100% Advance Payment via T/T (Telegraphic Transfer) is required to confirm the order.
• Quarantine: Once payment is received, the fish undergo a final quarantine and conditioning process (typically 2-4 days) to ensure they are fit for travel.

5. Delivery & Documentation We book the most direct flight available to minimize transit time. All shipments include standard export documentation:

• Commercial Invoice
• Packing List
• Health Certificate (issued by the Department of Fisheries, Thailand)
• Airway Bill (AWB)

CLAIMS & DEAD ON ARRIVAL (DOA) POLICY

Our Commitment to Quality At Grand Aquatic, we utilize advanced packing technologies and professional conditioning protocols to ensure the highest survival rates during transit. However, dealing with live animals involves inherent risks. To ensure a fair resolution, please review our claim policy below.

1. Reporting Window

• Claims must be reported within 24 hours of the shipment’s arrival time at the destination airport.
• Claims submitted after this period will not be accepted, as post-arrival water conditions are beyond our control.

2. Evidence Requirements (Strictly Enforced) To process a claim for Dead on Arrival (DOA) fish, the following evidence is required:

• Photos/Video: Clear photographs or a video clip of the deceased fish inside the original, unopened bag.
• Bag Condition: We cannot accept claims if the bag has been opened or the water has been changed.
• Identification: The species and quantity must be clearly identifiable in the visual evidence.

3. Compensation Method

• Credit Note: Confirmed DOA losses will be compensated via a Credit Note, which can be deducted from your next invoice.
• Replacements: Alternatively, replacement fish may be sent with the next shipment.
• Note: We do not offer cash refunds.

4. Exclusions Our guarantee covers the value of the fish only. It does not cover:

• Freight & Packaging Costs: Air freight charges and packaging box costs are non-refundable.
• Flight Delays: Losses caused by airline delays, flight cancellations, or customs clearance delays (Force Majeure) are not covered unless specific insurance is arranged prior to shipment.